Shipping Policy for Rubynovas

Effective Date: March 7, 2025

At Rubynovas, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions for shipping products purchased from our website. By placing an order with us, you agree to the following terms and conditions regarding shipping.

1. Shipping Locations

We offer shipping within the United Kingdom and internationally. Rubynovas strives to provide seamless shipping services, regardless of your location. During checkout, you will be able to select your destination country, and shipping charges will be calculated accordingly.

Please note that Rubynovas is not responsible for any customs duties, taxes, or import fees that may apply to international orders. Customers are responsible for paying these additional charges. We recommend checking with your local customs office to determine any additional fees before placing an order.

2. Shipping Methods and Delivery Times

Rubynovas partners with trusted courier services to ensure the safe and reliable delivery of your products. We offer several shipping options to meet your needs, with the following delivery estimates:

  • Standard Shipping (UK): Delivery within 3-5 business days after processing.
  • Expedited Shipping (UK): Delivery within 1-3 business days after processing.
  • International Shipping: Delivery times may vary depending on the destination country. Typically, international orders are delivered within 7-21 business days, though customs delays may extend this timeframe.

Please note that these are estimated delivery times. While we strive to meet these estimates, Rubynovas is not responsible for delays caused by third-party couriers, holidays, or customs procedures.

3. Order Processing Time

Once you place your order, it will typically be processed and shipped within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day. You will receive an email notification with tracking information once your order has been shipped.

Please keep in mind that processing times may vary during peak seasons or promotional periods, and we may experience delays in fulfilling your order due to circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated based on the weight, size, and destination of your order. These fees will be displayed at checkout, so you will know exactly how much you will be charged for shipping before completing your purchase.

For orders within the United Kingdom, shipping fees are generally low, with free standard shipping available on certain orders. For international orders, shipping costs are calculated based on your location.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information so that you can follow the progress of your shipment. We partner with reputable couriers, and you can track your order directly on the courier’s website.

If you encounter any issues with tracking or experience any shipping delays, please feel free to contact our customer service team. We will assist you in locating your package and resolving any issues promptly.

6. Address Accuracy

It is essential that you provide accurate shipping information at the time of purchase. Rubynovas is not responsible for delays or lost packages caused by incorrect or incomplete shipping addresses. Please double-check your shipping address before completing your order to ensure the accuracy of the information.

If you notice any errors after placing your order, contact our customer service team immediately. If the order has not yet been processed or shipped, we may be able to update your address. Once the order has shipped, however, we cannot modify the shipping address.

7. Lost or Damaged Shipments

While Rubynovas takes great care in packaging and shipping your orders, we understand that sometimes issues may arise. If your order is lost, delayed, or damaged during transit, please contact us immediately.

For damaged goods, please keep all packaging materials and take photos of the damage. These photos will assist us in resolving the issue. We will work with our shipping partners to resolve the issue, and if necessary, provide you with a replacement or refund.

8. Customs and Import Duties (International Orders)

For international orders, customs duties, taxes, and import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping fees paid at checkout. Rubynovas has no control over these charges and cannot predict what they might be.

We recommend contacting your local customs office for more information about potential duties and taxes before making a purchase.

9. Shipping Restrictions

Due to various shipping regulations and restrictions, Rubynovas may not be able to ship to certain countries or regions. If we are unable to ship to your location, we will notify you before processing your order, and you will be given the option to cancel or modify your order.

10. Shipping Changes and Delays

Although we aim to process and ship all orders promptly, delays can occur due to factors beyond our control, such as weather conditions, transportation disruptions, or customs processing. We will make every effort to notify you of any significant delays, and we ask for your understanding during such times.

11. Modifications to the Shipping Policy

Rubynovas reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates or changes.

12. Contact Us

If you have any questions regarding shipping, delivery times, or if you need assistance with your order, please do not hesitate to contact us:

Thank you for choosing Rubynovas. We are committed to providing you with a seamless and reliable shopping experience. We look forward to delivering your products promptly and ensuring your satisfaction.