Payment Policy for Rubynovas

Effective Date: March 7, 2025

At Rubynovas, we aim to provide a seamless and secure payment process for all our customers. This Payment Policy outlines the terms and conditions regarding payments for products and services purchased from our website. By making a purchase, you agree to the following terms and conditions.

1. Accepted Payment Methods

We offer several secure payment options for your convenience. The available methods include:

  • Credit/Debit Cards: We accept payments from major credit and debit card providers, including Visa, MasterCard, American Express, and others. All credit card transactions are processed securely through trusted payment gateways.

  • PayPal: For added security and ease of use, we also accept PayPal payments. PayPal transactions are encrypted and processed with industry-leading security measures.

  • Bank Transfers: For larger orders, we offer the option of bank transfer. Please contact our customer service team if you wish to pay using this method, and we will provide the necessary details.

  • Other Secure Payment Methods: Depending on your location, we may offer additional payment methods such as mobile wallets or regional payment systems. The available payment options will be shown during the checkout process.

2. Payment Authorization

By placing an order on Rubynovas, you authorize us to charge the total amount of your order, including applicable taxes and shipping fees, to the payment method you select. All payments must be authorized before your order is processed.

Once we receive your payment, you will receive an order confirmation email containing the details of your purchase. This email serves as acknowledgment that we have received your order. However, this does not guarantee that the order will be processed immediately, as we reserve the right to decline or cancel any order for reasons such as payment processing errors or incorrect pricing.

3. Currency and Pricing

All prices listed on Rubynovas are displayed in GBP (British Pounds) unless otherwise stated. If you are purchasing from outside the United Kingdom, the currency conversion will occur at the time of the transaction based on the current exchange rate, and your payment provider may charge additional fees for currency conversion.

While we make every effort to ensure that product prices are accurate, errors may occur. If an error in pricing is detected, we will notify you and offer the option to continue with the corrected price, cancel your order, or choose an alternative product.

4. Payment Processing

Rubynovas uses secure, industry-standard payment processors to handle all transactions. Our payment gateway employs encryption to protect your personal and financial information during the transaction process.

All sensitive data such as credit card details are encrypted and never stored on our servers. For your peace of mind, our website is also equipped with SSL (Secure Socket Layer) certificates to ensure that all data transmitted through our website is secure.

5. Payment Errors or Issues

If there is a problem processing your payment, we will notify you immediately via email. Common issues may include insufficient funds, incorrect card details, or expired payment methods. We will make reasonable efforts to resolve the issue promptly.

If the payment error cannot be resolved, we may cancel the order, and you will be notified accordingly. You are encouraged to check your payment details carefully before submitting an order to avoid these issues.

6. Refunds and Chargebacks

If you are entitled to a refund, the amount will be credited back to the original payment method used for the purchase. Refunds are processed in accordance with our Refund and Return Policy, and may take up to 7-10 business days to appear in your account, depending on your payment provider.

In the event of a chargeback (when a payment is disputed with your bank or credit card provider), Rubynovas will work with you to resolve the matter. We recommend contacting our customer service team before initiating a chargeback to avoid delays in resolving any issues.

7. Taxes and Additional Fees

The prices on Rubynovas include applicable sales taxes, but the exact tax rate will depend on your location. For international orders, your local tax rates may apply, and any applicable customs duties or import taxes will be the responsibility of the customer. These charges will be assessed by your local customs office and are not included in the price at checkout.

If you need more information about the taxes or duties that may apply to your order, please contact your local customs office.

8. Subscription Payments

For customers who have subscribed to any of our subscription-based products or services, such as recurring orders or memberships, the payment will be charged on a regular basis according to the terms of the subscription plan. You may modify or cancel your subscription at any time through your account settings or by contacting customer support.

If you do not wish to continue with a subscription, you can cancel at any time before the next payment is due. Subscriptions are automatically renewed until canceled.

9. Security and Fraud Prevention

Rubynovas takes your security seriously and works to protect your financial information from unauthorized access or misuse. We use advanced fraud detection tools to monitor and prevent fraudulent transactions. If we suspect any fraudulent activity or unauthorized access to your account, we may temporarily suspend your order and request additional verification before processing.

Please ensure that your account information, including login credentials and payment details, are kept secure. If you notice any suspicious activity on your account, please notify us immediately.

10. Changes to Payment Policy

Rubynovas reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the updated effective date will be shown at the top of the policy. We encourage you to review this policy periodically to stay informed about our payment terms and conditions.

11. Contact Us

If you have any questions or concerns regarding payment methods, billing, or any other aspect of your order, please feel free to contact our customer service team:

Thank you for shopping with Rubynovas. We are committed to providing you with a secure, smooth, and convenient payment experience to ensure your complete satisfaction.