Refund and Return Policy for Rubynovas

Effective Date: March 7, 2025

At Rubynovas, we are committed to ensuring that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your product, our Refund and Return Policy provides a clear and straightforward process for returning or exchanging items.

1. Return Eligibility

We accept returns and exchanges for most products under the following conditions:

  • The product is in its original condition, unused, and undamaged.
  • The product is returned with all original packaging, accessories, and labels intact.
  • The return request is made within 30 days of the delivery date.

Certain items, such as personalized products or those marked as non-returnable, may not be eligible for return. Please check the product page for return eligibility.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at info@rubynovas.xyz or call us at 078 2114 2236. Provide your order number and details about the product you wish to return or exchange.
  • Once we receive your return request, we will send you a Return Authorization (RA) number and return instructions.
  • Pack the item securely in its original packaging, including any accessories or documentation that came with it.
  • Ship the product back to the address provided, using a trackable shipping service. Customers are responsible for the return shipping costs, unless the return is due to a product defect or shipping error on our part.

3. Refund Process

Once we receive your returned product, we will inspect it to ensure that it meets the return conditions. If your return is approved, we will issue a full refund to your original payment method within 7-10 business days. Please note that original shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to an error on our part.

If your return is not accepted (for example, if the item is used or damaged), we may return it to you at your expense or offer a partial refund.

4. Exchanges

If you would like to exchange a product for a different size, color, or model, please contact us as soon as possible. Exchanges are subject to product availability. Once we receive your returned item, we will ship the exchanged item to you at no additional cost. If there is a price difference, you will be asked to pay the remaining balance or receive a refund.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund, depending on your preference. To help us process your claim, please provide photos or videos of the damage or defect, along with the original packaging.

6. Non-Returnable Items

The following items are non-returnable:

  • Personalized or custom-made products
  • Products that have been opened, used, or damaged by the customer
  • Products returned after the 30-day return window

7. Late Returns

Returns must be made within 30 days of receiving your order. If you return an item after the 30-day period, it will not be eligible for a refund or exchange.

8. Changes to the Refund and Return Policy

Rubynovas reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund process.

9. Contact Us

If you have any questions or need assistance with a return or exchange, please contact our customer service team:

Thank you for shopping with Rubynovas. We are committed to providing you with a hassle-free return and refund process to ensure your complete satisfaction.